Domino’s and Microsoft Work on AI to Take Pizza Ordering to a New Level

Domino’s and Microsoft are working together on generative AI technology and cloud computing power to create the next generation of pizza ordering and store operations. They will use Microsoft Cloud and Azure OpenAI Service to enhance Domino’s ordering process.

It should be noted that Domino’s been experimenting with data and AI capabilities to make store operations smarter, simpler, and more robust. Kelly Garcia, Domino’s executive vice president and chief technology officer, said they are thrilled to co-innovate with Microsoft using Azure AI technology to advance the future of pizza ordering and store technology powered by secure, connected data and simplified processes. “Our collaboration over the next five years will help us serve millions of customers with consistent and engaging ordering experiences while supporting our corporate stores, franchises, and their respective team members with tools to make store operations more efficient and reliable.”

Dominos | Microsoft | AI | Customer Experience
Image Source: Domino’s Pizza/PRNewswire.

Shelley Bransten, Microsoft corporate vice president, of global retail, consumer goods, and gaming industries, said generative AI has emerged as a game changer amid rapidly evolving consumer preferences. It will meet new demands and transform the customer experience. “Through our strategic partnership, Domino’s continues to be a customer-first leader in the quick service restaurant industry. There is no better or more integrated platform than the Microsoft Cloud for delivering an AI-enhanced and connected experience that will drive loyalty and engagement for millions of customers, franchisees, and employees.”

Dominos | Pizza Order | AI | Microsoft | Delivery
Image Source: Domino’s Pizza

Work on modernizing Domino’s store systems has evolved into the early stages of developing a generative AI assistant powered by Azure Open AI System. It will help with daily tasks such as inventory management, ingredient ordering, and staff scheduling.

The generative AI will be designed with the goal of freeing store managers to dedicate more time to team member experience and customer service. Domino’s aims to begin piloting generative AI-powered solutions to stores and customers within the next six months.

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Nandika Chand